A review of the 1st and 2nd free services of my Honda CB350 was pending for a while. Here are my impressions of the aftersales services done by the Bigwing Dealer in Kollam. You can read about my buying experience here
“Customer service is second to none.”
The first service was done at around 385 kms on the odo and the 2nd at around 5500 on the odo. The most pleasant thing on both these services was the service reminder call from the Honda Bigwing dealer at Kollam. I received at least 3 calls for the 1st service and 2 for the 2nd service. Thank you Bigwing Kollam.
At the service center
For the services, I went to the service center, which is a part of the showroom building, a bit earlier than the opening time. A warm welcome from the security personnel and giving access to the customer lounge- before the opening time, were indicators of the pleasant experience that was to follow.
“The ambience was inviting and comfortable”
Whiled away a few minutes by watching the Honda brand videos and browsing a few automobile magazines made available for the customers.
“Efficiency and punctuality are hallmarks of their service”
Right at 9am, the senior service engineer called me – mine was the first bike on the line, explained about the jobs to be done on the bike.
Since I made myself familiar with the maintenance schedule, I could easily understand. Still, I had a few questions. All my doubts got clarified and the job began. I could watch the entire process from the customer lounge.
The job
1st service was over quite quickly. Oil drained, filter changed, and the Pro Honda Synthetic oil went into the crankcase.
I prefer the OEM oils. Will give you the reasons in a later post.
All the required works as per the maintenance schedule were carried out promptly. May I say as per the textbook?
The young man who carried out the job was excellent in execution of the work. Absolute care was taken during the service to keep my bike in its pristine condition. No scratches, dents, tool marks or any misaligned parts.
“The technicians are friendly and highly skilled.”
Before billing, the service engineer explained the AMC policy which after going through the details, I opted for.
The 2nd free service
The 2nd service experience was almost exactly the same as the 1st one. A different technician at the work bench. However there is no dip in the quality of work done. The service quality is consistently outstanding, exceeding my expectations every time. As a bonus, upon my request, the service engineer along with the technician explained the correct way to adjust the slack of the chain.
To conclude:
- I was absolutely overwhelmed by with their professionalism and customer service.
- Transparent and honest pricing- value for money stamped in everything-even more when you go for the AMC
- I highly recommend this business.
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